Helpshift unveils AI designed for customer service
Its new SensAI is designed for messaging-based customer service.
Artificial intelligence is being employed by many chatbots, but Helpshift is now out with what it says is the first AI specifically built and optimized for digital customer service.
The San Francisco-based firm’s new SensAI is being used to power three new offerings for its conversational platform, which is centered around a knowledge base of brand info plus text-based messaging communications with customers.
Founded in 2011, Helpshift provides B2C customer support for mobile web, apps and website chat. Although the platform has previously used AI on a limited basis, this is its first widespread use.