Google Adwords Rolls Out New Video Call Support Feature Using Hangouts

Google AdWords is rolling out a new video call help feature using Google Hangouts. According to a post in the Google AdWords Discussion Forums yesterday, advertisers can contact an AdWords online specialist via a video call by signing into their AdWords account and clicking the “Video Call” option from the “Contact Us” menu on the Help page.

Before starting the video call, advertisers are instructed to describe their issue “briefly” and click the “Start a video call” link. Google says users will not need a Google+ account, but may need to install a Google voice and video chat plug-in to use the new feature, as well as have a video and audio device attached to their computer.

While waiting to be connected to a specialist, users will be able to see where they are in the queue. The following screen shot shows what a user will see when on a video call with a Google AdWords support specialist:

According to Google AdWords, the new video call feature is a pilot program being tested with a limited number of advertisers in the US and Canada.

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Amy Gesenhues

Amy Gesenhues was a senior editor for Third Door Media, covering the latest news and updates for Marketing Land, Search Engine Land and MarTech Today. From 2009 to 2012, she was an award-winning syndicated columnist for a number of daily newspapers from New York to Texas. With more than ten years of marketing management experience, she has contributed to a variety of traditional and online publications, including MarketingProfs, SoftwareCEO, and Sales and Marketing Management Magazine. Read more of Amy's articles.