Contributor Brent Sleeper reveals how the language and content of great onboarding emails reflect essential secrets for driving user engagement, conversion and growth.
An emphasis on customer experience isn’t just for consumer brands anymore. Contributor Brent Sleeper examines why CX is mission-critical to B2B product teams.Brent Sleeper | Sep 27, 2017 at 11:36 am ET
Some of the best opportunities to improve customer experience lie in the space between well-defined product features. Contributor Brent Sleeper reveals what can be learned from one company’s successful example.Brent Sleeper | Aug 21, 2017 at 11:03 am ET
When it comes to making a big impact on the customer experience, the 80/20 rule has never been truer. So pick the right battles and get started, advises contributor Brent Sleeper.Brent Sleeper | Apr 12, 2017 at 10:20 am ET
Marketers can be powerful advocates for the customer experience. But as contributor Brent Sleeper explains, we’ve got to give a little to get a little. Here are three ways to ground the ideal of CX in reality.Brent Sleeper | Feb 16, 2017 at 1:25 pm ET
Contributor Brent Sleeper looks at what marketers of cloud services and apps can do to improve their users’ first experiences — and to increase customer engagement and conversion.Brent Sleeper | Dec 23, 2016 at 11:13 am ET
Marketers of today’s services and apps need to put their customers’ experience at the center of their strategy. Contributor Brent Sleeper explains why.Brent Sleeper | Oct 27, 2016 at 1:20 pm ET