3 strategies to create better customer journeys across any channel
Successful customer journeys require both personalization and practical strategies.
Consumer behaviors and expectations have changed more in the past twelve months than ever before. The significant and rapid shift from brick-and-mortar to online platforms has your customers demanding seamless digital experiences, relevant messaging, competitive pricing, and smooth delivery.
The only way to meet these demands is by strategically deploying cutting-edge marketing technologies, paired with a commitment from marketing ops teams to evolve. The changes we saw in the past few years are not going away.
Are you and your organization prepared for what comes next?
Join us online at The MarTech® Conference to explore these essential changes, challenges, and opportunities and discover how senior marketers like you can succeed. You’ll unlock expert-led presentations that deliver actionable tactics and proven strategies — and discover time-saving solutions that deliver measurable ROI.
Discover how attending MarTech can help you become a master of marketing in the digital age.
Successful customer journeys require both personalization and practical strategies.
How marketers can build a better customer experience strategy using a CDP.
Visualize your data, and attach it to something reliable. Because a presentation has to mean something to make an impact on an audience.
A transformed digital landscape means marketers must think search-first.
Customer relationships are strengthened through personalized communication.
Customer journey orchestration
Applying intent data to buying cycles can help foster customer engagement.
Disconnected marketing campaigns are doomed to fail. Here are some ways to identify and address these issues.
Knowing the value of first-party data collection and activation is the first step toward successful campaigns.
Why adherence to data ethics is the new standard for modern marketing.
Responsible marketing practices are necessary to build customer trust and ensure long-term success.
Marketers need robust solutions and strategies to overcome data fragmentation.
Brands that neglect marketing ops will find more than a few problems with their campaigns.
Assessing your brand's relationship with digital technologies is foundational to campaign success.
Marketers can improve email engagement by implementing live, interactive elements.
Without a digital-first strategy, brands will have a hard time creating high-quality campaigns.
Co-innovation lets marketers use their engagement tools more effectively.
Learn why agile is becoming the new foundation for marketing going forward.
Customer journey orchestration
Lisa Loftis from SAS Institute shows marketers at MarTech how they can get value out of data using a decision engine.
How marketers can empower their operations in a digital-first landscape.
Expert says personalized communications is one way to help bridge the marketing and sales divide.
Calling all tech-focused marketers.
Personalized experiences can determine the success of customer engagement strategies.
Successful customer engagement depends on good data.
Neglecting changes in digital environments will make it harder for brands to adapt.
Personalized CX can help marketers unify customer journeys.
Marketers need to develop digital strategies that can weather and adapt to our ever-changing world.
A brand's digital maturity goes beyond digital transformation.
Implementing a taxonomy will help navigate the shift to new technologies and regulations, as well as unexpected brand safety challenges.
Email marketing can help brands move away from third-party data.
How marketers can reduce reliance on third-party cookies and improve personalization.
Keeping your brand at the center is crucial to meeting customer needs and addressing pain points.
Here are some ways brands can prove the effectiveness of webinars.
CDPs can help improve customer experiences and meet acquisition goals, but not all brands have the same priorities.
Using Artefact’s audience engine, Reckitt improves segmentation and ROI.
Sustained revenue growth is built on optimized RevOps teams and strategies.
Sony Interactive Entertainment found ways to improve its data strategy in a transformed digital landscape.
Dyspatch’s Matt Harris shares his experience using AMP to bring live, app-like experiences to customers’ inboxes.
Why Return on Effort is an essential metric for content marketers.
Product analytics can help marketers optimize digital customer experiences.
Automation is taking on new forms in modern marketing operations.