How brands can create omnichannel customer experiences
Omnichannel marketing strategies go beyond multichannel engagement.
Customer expectations are rising. Marketing technology — martech – is the key to meeting and exceeding those demands.
Analytics and attribution, marketing execution, user experience, data management… every aspect of marketing now relies on martech in order to succeed.
But it doesn’t stop there. New technologies like AI are disrupting traditional marketing. Amplifying it. Transforming it. Redefining it.
The distinction between marketing and technology has been erased. Marketing has become a digital profession that is indistinguishably intertwined with and supported by marketing technology.
The MarTech Conference is where marketing and technology meet.
Join us online — for FREE — at the MarTech Conference to explore essential changes, challenges and opportunities in buyer behavior — and discover the marketing technologies that can help you achieve your organizational goals.
The MarTech Conference takes place online four times each year, with two free online events in the spring and two more in the fall.
Omnichannel marketing strategies go beyond multichannel engagement.
Generating buyer interest relies on the combined efforts of marketing and sales.
Dennis Publishing walks through their transformation using BlueConic.
It's time for marketers to consider moving away from third-party data strategies.
Results-oriented transformation comes with challenges.
To achieve reach and personalization, many CPG brands have to strike a balance between how they organize and how they act on their data.
UX is more than design changes; it's a marketing strategy.
Data and creativity are key to delivering meaningful personalized marketing experiences.
The best customer experience strategies go beyond data and technology.
Customer journey orchestration
And how to do it: Responding to your customers’ needs is critical for a cross-channel marketing strategy.
Compliance with privacy regulations is important. But ethically managing data goes beyond that.
Identity resolution is a critical component of any marketing campaign.
The most effective CDPs are data orchestrators.
Compliance with privacy regulations is an opportunity to build trust and improve CX.
Customer journey orchestration
Customer journey analytics tell you how customers are engaging with you at each touchpoint.
Before diving into amplifying the personality of your brand, it's important to first decide "who" your brand is.
You've gotten your team onboard. Now you need to know where to steer the ship.
Discernment is important when choosing a marketing analytics platform.
Having an always-on system is a marketer’s goal. Here’s how to get your business on board.
For starters, your whole marketing team should be on the same page when it comes to site search.
When marketers take a hard look at their tech stacks, what other considerations are they acting on?
Optimizing campaigns with psychological insights saves time and makes you more competitive.
Businesses need to identify a person within their organizations to be their public face on this important social network, says Darryl Praill, CRO for VanillaSoft.
While Validity has updated its platform to clean up open rate data, marketers think you should move on from opens altogether.
Business buyers have high demands, and sellers need to meet their expectations.
More consumers want personalized experiences, but that does not mean they sacrifice trust.
How Michael Kors met its data challenge and orchestrated more efficient campaigns.
Without clean data, marketers will have a hard time generating quality leads.
What makes identifying use cases so difficult has much to do with generic and disjointed experiences.
The organization revolutionized its approach to fan engagement by centralizing their data and personalizing campaigns.
Cinema chain finds that when critical points in the customer’s journey are personalized, it improves the customer’s speed in converting while also adding value to the experience.
This marketers-meet-machine strategy can help you target customers that have shown a real propensity for your products.
Validity Email Strategist Danielle Gallant discusses the importance of BIMI in brand recognition and email engagement.
Holistic Email Marketing CEO Kath Pay shares tactics for getting the most from “the original push channel.”
For example, Juniper Networks' strategy is based on what it calls the 'three Ds' : "Deconstruct, Decompose and Design.”
Marketing ops is critical to the most important things marketing organizations do today.
How marketers can navigate the tech explosion around every business function imaginable. DevOps and DataOps for starters.
Once a year marketers lean on their Powerpoint skills to show just how connected their marketing platforms are.
Individual market targeting or audience modeling? To CDP or not to CDP? Different marketing perspectives on the data challenge.
We’re accepting MarTech session pitches now through July 31st.