Frequently Asked Questions

Fear not! All sessions will be available on-demand.

On-demand sessions will be available for viewing until January 15, 2026.

Visit https://events.martech.org/september-2025/my-martech to log into the event.

Starting on September 17, each session on the agenda — and your customized My MarTech agenda — will have a “Watch” button. Click these buttons to begin or continue your MarTech experience.

No – this new event is a one-track experience featuring six panel discussions, each followed by live Q&A and a quick break.

If you can’t attend live, don’t worry: All sessions will be available for viewing on-demand immediately following their live broadcast.

Yes! Use the Chat box next to each video window to submit your questions to the panelists.

In the unlikely event that the video isn’t working, try these handy troubleshooting tips:

• Refresh your page; this is often the simplest solution to jumpstarting a video that’s successfully working for everyone else.
• Set your playback quality to Auto or 720 to help alleviate buffering / load issues. Hover over the video window and click the gear icon to adjust your playback quality.
• Ensure that you disable any popup blockers or privacy settings that could prevent a video from playing.
• Ensure your browser of choice is up-to-date. If it’s not, install the necessary updates and refresh your page.
• Ensure that the computer you’re on isn’t behind a company firewall or other technical obstacle that would prevent a video from playing.
• MarTech will stream in all major browsers, but we tend to find that Chrome users have optimal experiences.
• If you find a slide hard to read, we recommend you increase the screen size. To do this, you can either click the Full-Screen button on the video player or try modifying your screen zoom by clicking COMMAND and the (-) key on Mac or CTRL and the (–) key on Windows.

You’re likely experiencing a bandwidth issue — use a hardwired Internet connection if possible.

This may be due to your browser’s settings (many now have features that prevent audio from auto-playing). Click the mute overlay if you see one — or hover over the video window to access and adjust the volume controls in the lower right corner of the video window. If this does not work, please check the sound preferences on your computer, including the sound output settings.

While we do not currently offer this feature, if you’re using Chrome, you can enable their caption feature. Click here to learn more about setting this up for your browser.

Use the Chat box in each room or contact a member of the MarTech team by emailing [email protected].

What are you waiting for! Grab your free pass here: https://events.martech.org/september-2025/