Raj Sivasubramanian

Raj is a seasoned Customer Experience leader with experience across multiple industries as both a CX practitioner and a consultant. At QuestionPro, Raj leads the CX Consulting and Journey Management business. Raj also currently serves on the faculty at Michigan State University where he teaches the course on CX Measurement in the Master’s Program in Customer Experience Management.

Prior to QuestionPro, Raj led the Voice of Customer team at Airbnb where he developed new approaches to capture and socialize the voice of the customer and built processes that enabled teams to act on customer feedback. Prior to Airbnb, Raj was at Verint where he drove go to market strategy for CX consulting offerings and helped Verint’s clients optimize the business impact of their Voice of Customer programs. Prior to Verint, Raj was at eBay leading efforts to shift the NPS program’s focus from simply trending metrics to delivering actionable insights. Prior to eBay, Raj was a consultant advising clients on various aspects of developing customer insights capabilities. 

Raj is a highly sought after conference speaker on various CX topics and has delivered keynote presentations at CX conferences around the world.