Customer journey orchestration
Understanding customer entry and exit in event-based journeys
Use event-based journey analytics to map customer entry and exit points, enhance personalization, and improve engagement.
Identify traffic-stealing competitors
Find untapped opportunities
Create outperforming content
Mohit Palriwal is a Senior Software Engineer at Netflix, where he is a crucial member of the Netflix Observability Team. Part of the team behind the Netflix Atlas project, an open-source dimensional time series database designed to handle high-scale requirements. Before joining Netflix, Mohit was a Principal Software Engineer at Salesforce, where he collaborates to build the Observability Cloud on AWS. Mohit’s experience also extends to Amazon Web Services (AWS), where he spent over four years developing and launching AWS Pinpoint (Customer Journey orchestration platform) on serverless architecture.
Customer journey orchestration
Use event-based journey analytics to map customer entry and exit points, enhance personalization, and improve engagement.
Mohit Palriwal | Dec 11, 2024 at 1:17 pm ETCustomer journey orchestration
See how advanced customer journey analytics enables businesses to craft personalized experiences that meet modern customer expectations.
Mohit Palriwal | Nov 14, 2024 at 9:57 am ET