What Is CX? Understanding customer experience in business
CX is more than support—it’s the full customer journey. Learn what customer experience means, why it matters, and how to improve it across every touchpoint.
Identify traffic-stealing competitors
Find untapped opportunities
Create outperforming content
David Broderick is a freelance content writer who's been writing about all things marketing for over ten years. He also helps run two marketing-related Slack communities: the SEO-focussed community Traffic Think Tank and the 5,000-person content marketing community Top of the Funnel.
CX is more than support—it’s the full customer journey. Learn what customer experience means, why it matters, and how to improve it across every touchpoint.
David Broderick | Aug 21, 2025 at 2:17 pm ETLearn how to choose the right AI marketing tool by comparing intelligence levels, automation depth, and structural fit for your team’s workflow and goals.
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