Shari Thurow

Shari Thurow

Shari Thurow is the Founder and SEO Director at Omni Marketing Interactive and the author of the books Search Engine Visibility and When Search Meets Web Usability. Shari currently serves on the Board of Directors of the Information Architecture Institute (IAI) and the ASLIB Journal of Information Management. She also served on the board of the User Experience Professionals Association (UXPA).

Customer experience

The Fundamental Checklist For Website Navigation Design & Architecture – Part 1

People make assumptions about website navigation, often to the detriment of findability. We assume that the web designer or developer is naturally knowledgeable about effective site navigation. Does the designer’s or developer’s home page have a jquery homepage slider that takes up the majority of the screen? Or cool drop-down and fly-out menus? Granted, any […]

Customer experience

Conversion Optimization: Measuring Usability In The User Experience (UX) – Part 3

One of the joys of measuring usability on websites is being able to continually improve the user experience. During usability testing, I often observe the effect of improved interfaces first hand. Additionally, I commonly observe a shift in perception. Before usability testing, many users believe they are at fault, the ones who are making mistakes. […]

Customer experience

Conversion Optimization: Measuring Usability In The User Experience (UX) – Part 2

Many online marketers dismiss usability as a critical part of the user experience. A delightful experience requires effective and efficient goal attainment. A delightful experience also occurs on websites that are easy to use and easy to remember. As I’ve mentioned previously, usability should take into account the following 6 elements: Effectiveness: Can users achieve […]

Marketing management

Designing The User Experience (UX): When Technology Is A User

In my previous article, 4 Things Online Marketers Should Know About User Experience (UX), I mentioned specific items that all online marketers, UX professionals, and even designers/developers should remember as they go through the website design process: Content is King, Context is Queen “Usability” and “User Experience” are not the same thing Findability is a […]