Good morning: Is it okay to be surveilled?

Plus eight CX predictions for 2022.

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Good morning, Marketers, and when is it okay to be surveilled?

As our story about use cases for geofencing explains, location marketing has to be tightly bonded with a respect for privacy. In other words, it needs to be consent-based. But wait, why would I give some app the right to surveil me?

Well, there are lots of reasons of course. It could guide me to products and services I need, it could offer me discounts for purchases close at hand — it could save me a lot of trouble. What makes me less comfortable is the idea that it might keep a record of all my movements, and keep it indefinitely.

As usual, it all comes down to trust. Do I trust this brand? Does it appear to share my values? Do I want it in my life? Marketers need to ensure that the answer to all those questions is: “Yes.”

Kim Davis

Editorial Director

Shorts 

What we’re reading. CX advisor Adrian Swinscoe’s eight customer experience predictions for 2022. Number one, especially, which is right on the money.


About the author

Kim Davis
Staff
Kim Davis is currently editor at large at MarTech. Born in London, but a New Yorker for almost three decades, Kim started covering enterprise software ten years ago. His experience encompasses SaaS for the enterprise, digital- ad data-driven urban planning, and applications of SaaS, digital technology, and data in the marketing space. He first wrote about marketing technology as editor of Haymarket’s The Hub, a dedicated marketing tech website, which subsequently became a channel on the established direct marketing brand DMN. Kim joined DMN proper in 2016, as a senior editor, becoming Executive Editor, then Editor-in-Chief a position he held until January 2020. Shortly thereafter he joined Third Door Media as Editorial Director at MarTech.

Kim was Associate Editor at a New York Times hyper-local news site, The Local: East Village, and has previously worked as an editor of an academic publication, and as a music journalist. He has written hundreds of New York restaurant reviews for a personal blog, and has been an occasional guest contributor to Eater.

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