Hootsuite adds user reviews by integrating ReviewTrackers

Brands can now see and act on reviews in the social management platform’s dashboard, next to social posts.

Barry Levine on September 13, 2017 at 10:51 am

User-generated content — including reviews — has become one of the most important ways that buyers get feedback about products from other buyers.

It’s why Adobe bought Livefyre last year for its Marketing Cloud. And it’s why social media management platform Hootsuite announced this week an integration with online reputation management tool ReviewTrackers.

Chris Campbell, CEO of ReviewTrackers, told me this is the first time Hootsuite has integrated a review management tool into its dashboard, although there may have been some related external functionality in Hootsuite’s marketplace of third-party applications.

[Read the full article on MarTech Today.]

About The Author

Barry Levine

Barry Levine covers marketing technology for Third Door Media. Previously, he covered this space as a Senior Writer for VentureBeat, and he has written about these and other tech subjects for such publications as CMSWire and NewsFactor. He founded and led the web site/unit at PBS station Thirteen/WNET; worked as an online Senior Producer/writer for Viacom; created a successful interactive game, PLAY IT BY EAR: The First CD Game; founded and led an independent film showcase, CENTER SCREEN, based at Harvard and M.I.T.; and served over five years as a consultant to the M.I.T. Media Lab. You can find him at LinkedIn, and on Twitter at xBarryLevine.