Katie Templin

As Chief Experience Officer, Katie Templin is a futurist who fine-tunes the balance between analytical and creative thinking to devise elegant solutions for complex problems. She leads the Strategy, UX Design, Content, and Product Management teams at Qualified Digital, using research, data, and intuition to guide clients to their next right step, putting them ahead of competitors while aligning with consumer needs.

Katie is a trailblazer in leading healthcare customers into digital customer experience, thinking years ahead of the curve. She believes that digital experiences, when infused with empathy and human understanding, can make the world a better place. It's this belief that motivates her quest for boundary-pushing ideas.

While Strategy and Experience teams often want to live in the conceptual, Katie and her team focus on using methodologies like Service Design to ensure strategic vision isn't just innovative, but expertly translated into actionable reality. Her goal is to have a clear, defined path toward operationalization for every strategy and concept QD generates.

Katie's experience spans multiple verticals, including B2B, Direct to Consumer, High Tech, Higher Education, and Financial Services, but she's spent much of her 20+ year career committed to bettering healthcare. She's tackled complex issues within our healthcare system from various angles: provider, payer, government, foundations, and wellness startups. Healthcare isn't just her area of expertise; it's her passion. She knows the work in this space is far from finished and is excited to continue facing its complexities head-on.

Throughout her career, Katie has worked with clients including Apple, Mayo Clinic, CVS, Kaiser Permanente, Cigna, Cedars-Sinai, UNC Health, Aramark, AmeriGas, Beckman Coulter, Paceline, M&T Bank, Citadel Credit Union, Gelesis, and Children's National Health System.

In her personal time, Katie is an avid Philly sports fan, art enthusiast, photography hobbyist, and wanderluster.

Katie is based in Philadelphia, PA.