Joanna Lord

Joanna Lord is Chief Marketing Officer of ClassPass, the world's largest fitness marketplace. Prior to that she was the VP of Marketing at Porch, a leading consumer marketplace connecting homeowners and home professionals. Prior to that, she served as Chief Marketing Officer at BigDoor, a loyalty software provider and VP of Growth Marketing at Moz (previously SEOmoz), a leading inbound analytics software. She’s an expert in brand marketing, acquisition models, engagement tactics, and retention marketing that drive business growth. Lord is a global keynote speaker on the future of digital marketing, a tech advisor, as well as a mentor to a variety of tech incubators including Techstars, UpGlobal and Startup Weekend. Lord recently relocated from Seattle, WA where she taught Advanced Digital Marketing at the University of Washington, and was recognized as a Seattle 40 Under 40. She nows live in NYC where she drinks way too much coffee and talks marketing with anyone who is up for it.

Marketing Management

20 Traits Of Successful CMOs

Being a CMO is… well, a lot of things: amazing, hard, exhausting, fun, challenging and about a million other adjectives. While I’ve only carried the title for just over half a year, I have spent those 8 months researching what it means to be a “successful CMO.” It’s been quite the learning curve and an […]

Digital Transformation

5 Ways To Be More Transparent In Your Marketing

We all understand the importance of transparency — this past year alone, we’ve seen the titans of tech have transparency wars, and Google itself has committed to transparency as a core value. At this point, companies know they need to be honest to build trust with consumers and, hopefully, that translates into brand loyalty. But […]

Data

How To Get The Most Out Of Your Customer Analytics

We marketers love our data. What surprises me is the percentage of us ignoring one of the most valuable data sources we have available to us — our customers. Too often, we mistake our site visitors for our customers. While site behavior is important, it’s not all our customers have to tell us. The rise […]