Why your AI-review process is going to fail

Reviewing AI output for plausibility isn't enough. Here's a simple structure you can apply to protect yourself from "hallucinations."

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    A lot of companies say they use human-in-the-loop (HITL) to review AI output, and they say it in a way that means, “We’re not like the others.”

    There’s good reason for this. Even the most gung-ho AI user has to admit that LLM-based systems can, at best, be inventive and, at worst, downright wrong. But are people the best at assessing the correctness of output?

    HITL is usually implemented in a very informal way — once a result or piece of content is generated, someone looks at it and issues a ruling on the work’s acceptability. In short, it’s assessed for plausibility. There’s a glaring problem with that: Plausibility is not accuracy.

    And HITL’s weakness is that LLMs are trained to optimize for plausibility, not accuracy. Consider all the news stories about legal briefs filled with made-up citations. The citations were bogus, but, boy, did they look plausible.

    The solution is Bayesian thinking, which provides a more rigorous framework for evaluating AI output.

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    What is Bayesian thinking?

    Bayesian thinking is an approach to probability. It took centuries to catch on because it relies on something traditional statisticians resisted: starting with a belief.

    To understand how it works, imagine testing whether a coin is fair.

    • The traditional (frequentist) way: You start with no assumptions. You flip the coin 1,000 times, analyze the raw data, and decide if the coin is fair based strictly on those results.
    • The Bayesian way: You start with an assumption (a “prior belief”) based on what you already know. If the coin looks totally normal, you assume it’s likely fair. If a shifty stranger hands it to you, you might be skeptical. Then, you start flipping. With every single flip, you update your belief using the new evidence.

    For a long time, critics argued that introducing a starting belief into math was too subjective and unscientific. But then the internet arrived, flooding us with messy, unstructured data. We didn’t have the time or controlled conditions to run formal experiments — we had to make quick decisions with incomplete evidence.

    Virtually overnight, the philosophical debate vanished. Bayesian methods now power everything from modern spam filters and search algorithms to predictive marketing tools—because they work.

    Why this matters for AI

    When you treat an AI like an oracle, you assume its output is a final, undisputed truth. When you treat it like a Bayesian evidence generator:

    1. You bring a prior belief: You start with your own context, domain expertise, and baseline expectations.
    2. You weigh the output as evidence: You evaluate the AI’s response as new information—not an absolute verdict.
    3. You update your position: You adjust your perspective based on how convincing, logical, and factual the AI’s response is.

    Instead of blindly trusting AI or dismissing it when it hallucinates, the Bayesian approach helps you treat AI-generated insight for what it really is: a piece of evidence to use for refining your decision-making.

    How to put Bayesian thinking into action

    Here’s how to put it into practice:

    Define your prior beliefs before using the tools

    Establish your beliefs about the subject at hand. What are your brand guidelines? What makes people react to slop? Who is this for, and what do they care about? What do you know, and what other sources of truth do you trust more than the LLM?

    Treat AI as evidence, not fact

    If it suggests a decision or a path forward, treat it as evidence that you weigh against what you already know and believe. Given the tool, how much weight do we put on this — is this wisdom, or just what 100 users on Reddit thought? Do the sources say what the LLM thinks they say?

    Make the loop in HITL a Bayesian loop

    Rather than just accepting and saying, “Tell me more” or “Great, but more blue,” inject more evidence based on your updated beliefs. Give the tool examples or challenge it.

    Enforce tool usage for deterministic tasks

    Where possible, don’t rely on LLMs to do things that other tools do more reliably. It may feel easy to just upload a .csv file and ask it to write a report, but if you do so, you’ll spend the rest of your day double-checking the results (or — worse — send them to a client without checking them).

    Put human judgment at the center

    A true human-in-the-loop approach isn’t about proofreading or checking for plausibility, but about bringing all your human context and understanding of your brand, your customers, and your audience, and testing it against the new evidence generated by these amazing (and sometimes intoxicating) tools. Working this way truly elevates you from box-ticker to expert.


    Contributing authors are invited to create content for MarTech and are chosen for their expertise and contribution to the martech community. Our contributors work under the oversight of the editorial staff and contributions are checked for quality and relevance to our readers. MarTech is owned by Semrush. Contributor was not asked to make any direct or indirect mentions of Semrush. The opinions they express are their own.

    Chris Robson
    VP Managed Services, QuestionPro

    Well known as an research industry thought-leader, Chris is a mathematician by training who has worked at both large enterprises as well as startups. Immediately prior to joining QuestionPro, he was the Global Head of Data Science at Human8, a global brand consultancy where he developed new methodologies including the application of Generative AI and LLMs. Earlier in his career he managed advanced research teams and large software teams (70+ people) at HP.

    He was also Chief Innovation Officer and Global Head of Research Science at ORC, where he led a team of analysts and statisticians to embrace and adopt new approaches for data-centered insights. Robson also co-founded and ran two successful research analytics agencies: Parametric Marketing and Deckchair Data. He holds a Bachelor of Science with Honors in Mathematics from the Brunel University of London.

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