Release Notes: Tickr upgrades Media Analytics Cloud

Tickr, the common data platform for agencies and clients, today announced the release of Tickr Media Analytics Cloud 3.0, described as a substantial platform upgrade. The Media Analytics cloud ingests and analyses millions of news stories and social media posts.

The enhancements include deeper integration of AI and natural language processing (NLP), including industry-specific NLP. This enables the automatic development of self-teaching industry-specific data sets featuring terms specific to that industry.

When users mark a piece of content as “irrelevant,” Automatic Query Optimization removes the content, but also analyses it to improve future filtering. Content Cluster Analysis groups similar pieces of content.

For marketers, six new workflow tools pull together campaign and comms analytics. Paid, Earned, and Owned Media Monitor provides a unified view of content and campaign performance. Campaign Tracker analyses ad performance across channels. Brand Fitness Tracker and Brand Risk Monitor provide insight into brand perception over time, and predictive indicators of potential crisis events.

The set of tools also includes a Live Event Tracker and Competitive Intelligence.

Why we care. Mounting evidence shows that brand reputation is inseparable from customer experience, with two thirds of consumers making purchases from brands they believe share their values. This blurs the distinction between brand communications and marketing, and is reflected in the trend of offering a unified view of earned media coverage and campaigns (see, for example, Intrado’s integration with Adobe Experience Cloud).