How to respond when customers get sour on social media
Contributor Jay Baer offers a five-point solution for dealing with customer complaints in social media.
Jay Baer is a renowned business strategist, keynote speaker, and New York Times bestselling author. He is the founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service. His Convince & Convert Media division owns the world’s #1 content marketing blog, multiple podcasts, and many other educational resources for business owners and executives. The creator of five multimillion-dollar companies is also an active venture capitalist and technology advisor, as well as an avid tequila collector.
Contributor Jay Baer offers a five-point solution for dealing with customer complaints in social media.Jay Baer | Feb 9, 2018 at 11:49 am ET
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