Twiggle offers plug-and-play semantic search to online retailers
Company says its sophisticated search can be implemented without replacement of existing enterprise search.
Twiggle is a company founded by two former Google employees. It promises to bring semantic search to e-commerce sites with minimal technical integration. Udi Manber, formerly head of search at Google and Amazon’s A9, is a board member.
Last week, the company released a Semantic API, which “gives retailers the ability to add a semantic layer to their existing search engines and interact with their online customers in a more personal and natural way.” The idea is that Twiggle will bring state-of-the-art search sophistication to companies that can’t develop the technology on their own.
I spoke with Amir Konigsberg, CEO of Twiggle. He told me that his company spent three years building out an ontology that allows Twiggle to process and deeply understand billions of products and associated attributes. Twiggle also does data structuring and normalization and enhances products with additional metadata.
Konigsberg critiques current e-commerce search capabilities as being very basic and not delivering an optimal user experience. Clicks and query matching are typically used to define relevance. He says that Twiggle doesn’t use clicks, it does semantic parsing to decipher queries and better understand them. It also allows for longer or more specialized queries.