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Customer & Digital Experience

Customer Digital Experience news from MarTech provides information, trends and how-to’s marketers need to stay ahead of the competition.

Written by the experts at MarTech, check back daily for the freshest content on marketing technology, software, tactics and strategies to help you implement successful customer experiences.

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Customer & Digital Experience

Good morning: Elon Musk’s Twitter bid

Is Elon Musk's Twitter bid healthy for social media as a channel?

Kim Davis | Apr 18, 2022 at 9:36 am ET

Customer & Digital Experience

With Apple privacy protections hurting revenue, some companies are finding ways around it

ATT expected to cost Facebook $12.8 billion in coming year.

Constantine von Hoffman | Apr 15, 2022 at 12:24 pm ET

Customer & Digital Experience

Demystifying the misconceptions of digital experience platforms

The DXP market is forecasted to grow 80% by 2024. Learn how they enable engaging customer experiences.

Arc XP | Apr 15, 2022 at 7:00 am ET

Customer & Digital Experience

Tech companies flock to out-of-home during comeback year

Apple is second only to McDonald's in top OOH advertisers from 2021.

Chris Wood | Apr 14, 2022 at 2:13 pm ET

Customer & Digital Experience

How marketers can take steps toward greater personalization

Most brands know personalization is imperative, but many rush the process. Here's how marketers can scale these efforts methodically.

Corey Patterson | Apr 14, 2022 at 9:49 am ET

Customer & Digital Experience

IronSource launches new ad platform for app-focused mobile campaigns

With the release mobile marketers can automate Apple Search Ads strategies.

Chris Wood | Apr 13, 2022 at 11:26 am ET

Customer & Digital Experience

Zoom and Intrado launch new features to improve event experience and management

Goal is to bring the best parts of virtual events to in-person and vice versa.

Constantine von Hoffman | Apr 13, 2022 at 10:46 am ET

Marketing Management

4 steps to ranking higher on Google with hub and spoke content marketing

Boost keyword rankings and increase traffic with this tried and true strategy.

Cynthia Ramsaran | Apr 12, 2022 at 5:46 pm ET

Customer & Digital Experience

Brightcom partners with Intent IQ

Brightcom's SSP and DSP IDs aim to aggregate using Intent IQ's graph.

Constantine von Hoffman | Apr 12, 2022 at 3:48 pm ET

Customer & Digital Experience

Digital audio and video ad spending increased more than 50% last year

Final numbers from 2021 show digital channels are up despite measurement challenges and regulations.

Chris Wood | Apr 12, 2022 at 3:26 pm ET

Customer & Digital Experience

Good morning: The sweet smell of … failure?

If you aren't making mistakes, you aren't learning anything.

Constantine von Hoffman | Apr 12, 2022 at 9:16 am ET

Customer & Digital Experience

2022’s trends in digital marketing

Find out how marketers are trying to deliver exceptional experiences

Oracle Advertising and Customer Experience | Apr 12, 2022 at 7:00 am ET

Customer & Digital Experience

How to plan for problems with proactive customer service

45% of responses require additional resources and can harm customer trust in the business.

Constantine von Hoffman | Apr 11, 2022 at 3:44 pm ET

Commerce

Worldwide spend on marketing to hit $4.7 trillion by 2025

US and Chinese companies accounted for 53% of all spending in 2021.

Constantine von Hoffman | Apr 8, 2022 at 1:20 pm ET

Customer & Digital Experience

How the gaming universe is preparing marketers for the metaverse

The first-ever IAB PlayFronts show why gaming could be the future of media in a Web3 era.

Chris Wood | Apr 7, 2022 at 4:42 pm ET

Customer & Digital Experience

Good morning: Inflationary pressures hitting consumer data

The crumbling of the third-party cookies may mean the end of inexpensive consumer info.

Constantine von Hoffman | Apr 7, 2022 at 2:02 pm ET

Customer & Digital Experience

Sitecore integrates CDP, marketing automation features from acquired platforms

With new additions, Sitecore is looking more like an end-to-end marketing suite.

Kim Davis | Apr 7, 2022 at 11:09 am ET

Customer & Digital Experience

Ogury acquires Motionly to power dynamic creative optimization campaigns

CEO Thomas Pasquet explains why animated ads should be personalized using DCO.

Chris Wood | Apr 7, 2022 at 10:41 am ET

Customer & Digital Experience

Salesforce releases new conversational and identity resolution features for service and marketing clouds

Integration with AWS Contact Lens brings advanced transcription and real-time sentiment analysis to Amazon Connect customers.

Chris Wood | Apr 6, 2022 at 1:49 pm ET

Customer & Digital Experience

MobileFuse launches improved targeting for CTV and cross-channel campaigns

Fusion Video product meets demands for integrated CTV campaigns.

Chris Wood | Apr 6, 2022 at 11:48 am ET
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