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Customer experience

Retailers: Priority Is Mobile But Spending “Modest,” Apps “On Back Burner” [Survey]

A new survey based report from Shop.org and Forrester Research, The State of Online Retailing, identifies retailers’ key initiatives and spending priorities for the coming year. Among the roughly 70 retailers surveyed, mobile emerged as the top priority. Yet other findings in the survey simultaneously reflect caution, inertia or ambivalence about mobile. Indeed, the survey revealed that […]

Customer experience

Report: U.S. Smartphone Penetration Now At 75 Percent

Nearly 75 percent (74.9 percent) of mobile subscribers in the U.S. now own smartphones. In December 2013, U.S. smartphone penetration was 65.2 percent. By December 2015, it will be above 80 percent, perhaps closing in on 85 percent. The 75 percent figure comes from the latest comScore U.S. smartphone market share report, out today. Overall, […]

Customer experience

Download Analysis Shows Super Bowl Ads “Worked” For Game Developers

Following the Super Bowl there were a number of “was it worth it?” analyses that came out. They all used different metrics, such as “mentions,” “buzz,” “shares,” “likes” and “views,” to evaluate the different commercials. None of those are particularly concrete. By contrast, appfigures sought to evaluate the performance (downloads) of the commercials tied to the three mobile […]

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