More from MarTech: Page 2

Customer experience

Culture Of Content: The Success Criteria

Fundamentally, content has become bigger than marketing; it spans across the enterprise, particularly in public-facing divisions such as sales, customer care, recruiting, PR and product groups. All these constituencies have the capability to create and to distribute content, to contribute to the overall content pool, and to become part of the content circulatory system. But how […]

Customer experience

Mobile’s Promise For 2015

For marketers and agencies alike, 2014 was considered the year of mobile. There were countless articles, predictions and reports this year about how mobile advertising spend would increase across industries. According to eMarketer, total media ad spend in the U.S. saw its largest increase in a decade, and mobile was set to lead this year’s […]

Marketing management

Omni-Channel Finally Becomes Mainstream In 2015

While “omni-channel” has been a buzzword for the past few years, it’s fairly acknowledged in the retail and marketing worlds that very few companies are actually doing it — or doing it well. It’s clear from the Black Friday and Cyber Monday holiday sales that in-store and online sales are no longer two distinct experiences. […]

Performance marketing

8 Reasons Why Loyalty Programs Are Imperative For Marketers

Companies throughout the nation are now utilizing loyalty programs more often than ever before. These organizations understand the importance of retaining existing customers and choose to implement a system directed specifically at building customer loyalty. What exactly is a loyalty program, then? While the specifics of each program may differ, the premise remains the same: a […]

Performance marketing

Omni-Channel To Omni-Fail: How Target Went Wrong From Sale To Customer Service

One of the major buzzwords in retail is “omni-channel.” The notion behind that overused term is the delivery of a consistent brand and shopping experience across channels: online, mobile or in store. According to the omni-philosophy, traditional retailers are supposed to be breaking down the walls between their “.com” and actual store experiences for the benefit of both: buy online, pick up […]

Customer experience

Google Sues State Attorney General Who Allegedly Conspired With MPAA

State Attorneys General are the top cops in every state and have traditionally been regarded as public officials of the highest integrity. However recent revelations from the NY Times and The Verge suggest they are now being targeted and manipulated by industry groups that can’t accomplish their objectives through formal legislation. As The Verge reported last week, the Motion Picture […]

Customer experience

Ingenious Stunt Tricks Real Pets With TV Pets

What’s more fun that a cat video, a dog video, or even a parakeet video? A video featuring all three, that’s what! Electronics brand LG created just that to tout the brand’s new 4K TV. The brand filmed clips featuring animals against various backgrounds that would match the backgrounds of the settings in which they’d later place the […]

Performance marketing

The Death Of The Keyword (As We Know It)

Google is changing the way it thinks about keywords. Search is no longer about the phrase you type into a box; it’s about creating a natural conversation with the user. Google is doing that by modifying the search query based on the entire “conversation,” and most importantly, it is doing that across all your devices. […]

Customer experience

Brand Safety’s Moment Has Arrived (At Last)

When I started the 614 Group in 2011, digital brand safety was a key component of the original business plan. However, if I had tried to hold an actual summit on the topic, I probably wouldn’t have been able to fill a phone booth with high-level ad-tech veterans. Fast forward to three years later: in […]

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